General Guidelines

Potholes
If you see a pothole that needs repair, please enter a Public Works Service Request or call the Public Works Department at (860) 871-3696. You can expedite our response by providing the exact location and approximate size (length, width and depth.)  Potholes on most heavily traveled roads are usually repaired within 48 hours of notification. The Town crews are constantly on the lookout for potholes, but we welcome citizen calls about potholes as well. The sooner the pothole is reported, the more quickly Public Works can remove that road hazard.

Snow Removal
Please be advised that the Town Ordinances #30 and #53 address the issue of snow removal from driveways, sidewalks and fire hydrants. Land owners must remove snow from any sidewalks fronting their property and from around fire hydrants within 24 hours of a storm or be subject to a $35 fine. Additionally, plowing or blowing snow into the street is strictly prohibited and a $50 fine is assessed for this activity.

Winter Parking Ban
Overnight parking is not allowed on public streets or municipal parking lots between the hours of midnight and 6:00 AM from November 1st to April 15th.  The Town Council, the Town Manager or Town Manager’s designated representative may also declare a parking ban if a significant snow event is forecast or in progress.  Residents are asked to remove vehicles from the street when a snowstorm is occurring. It makes plowing safer and more efficient if plow drivers do not have to operate around parked vehicles.  For information on whether a parking ban has been declared (beyond the midnight to 6 AM ban) tune to WFSB (CBS), WTNH (ABC) or WVIT (NBC).

Mailbox Policy
Please check your mailbox and make sure it is in good repair, firmly attached to a solid post, and properly placed so no part of it is over the pavement. Your mailbox will have to withstand countless tons of flying snow this winter and it may require periodic maintenance. If a mailbox or post is pushed over or damaged as a result of snow or slush coming off a snowplow, it is considered a winter hazard and the Town will not repair or replace the mailbox or post. The height of the bottom of the mailbox should between 42 inches and 48 inches. The mailbox door should be 6 to 8 inches from the front face of the curb or road edge. Click here for diagram.  Please click here for the Town's Mailbox Policy.

Christmas Trees
The town will continue to receive your old Christmas Trees at the parking lot of Crandall II off Cider Mill Road through the end of January. Take the turn for the Crandall Lodge and travel past the Parks & Facilities garage; the drop-off area will be on your left. The rubbish pick up will not take trees as part of the regular trash.

Storm Response
Both Highway and Parks & Facilities Units respond as needed to keep town roads open and maintain municipal and school parking lots and sidewalks serviceable.

Surplus Material
From time to time we will list surplus equipment that is available to the public and the method for submitting a bid. Please stay tuned for these bargains. Questions may be directed to the Highway Department at (860) 896-9016.