General Questions Call:
(860) 926-4695 or
(860) 871-3600

For Specific Pick-Up Problems Call:  (860) 926-4695

PHONE NUMBER FOR SCHEDULING OF BULKY/METAL PICK-UPS
(takes place the first full week of each month on your normal pick-day;
call to schedule four days prior):
Willimantic Waste Paper Co. at: 1-800-286-5335 or 423-4527 or www.williwaste.com and click on “Tolland Residents Only” at the top of the page. 

Click Here for Resident’s Guide to Solid Waste and Recycling
(revised December 2010) 

Click Here for Tolland’s Curbside Recycling Guide
(effective July 1, 2009) 

*Click here for Revised Solid Waste/Recycling Regulations
(effective December 8, 2009) 

Click here for a list of Frequently Asked Questions about Tolland Solid Waste and Recycling Disposal.
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IMPORTANT NEWS:

Electronic Waste No Longer Picked up by Willimantic Waste in Tolland

 As of January 1, 2011 certain covered electronic devices commonly referred to as “e-waste” or “electronic waste” will no longer be picked up and disposed of by Tolland’s residential refuse and recycling contractor Willimantic Waste.  These items include computers, computer monitors, printers, and televisions.  This is one provision of Connecticut’s e-waste recycling law.  The Connecticut Resources Recovery Authority (CRRA) provides residents of specific Towns, including Tolland, with dates and locations for electronics recycling drop-off at no charge.  Additional electronic items can also be recycled at these one day events.  To find the dates, locations and additional information, please check the CRRA website (www.crra.org ) or check Tolland’s website (www.tolland.org) this spring.

50 Residents Can Purchase An Additional 65 Gallon Recycling Cart

In response to residents, we have created a program so Tolland residents can purchase at their own expense an additional 65 gallon blue recycling cart.  Currently, residents are only allowed one recycling cart.  Only 50 additional carts are available to be purchased by Tolland residents and the cost is $80.  The first 50 residents to call and place an order will receive the additional cart.  If you want an additional recycling cart you need to call our waste hauler Willimantic Waste Paper Company, Inc. directly at (800) 286-5335 or (860) 423-4527.

Changes to Solid Waste/Recycling Regulations

 The Town Council approved changes to the Solid Waste and Recycling regulations (Chapter 94) at their December 8, 2009 meeting.  You can view the revised regulations at www.tolland.org/solid-waste-recycling . 

The most significant change is that stolen Blue Recycling Containers will be replaced at no cost to the homeowner if a police report is filed and a copy provided to the Town.  This is a change to section 94-22.  This applies only to Blue Recycling Containers, not Green Refuse Containers.  This policy change is consistent with trying to encourage recycling by residents of Tolland.  

Minor changes were required to make more consistent and clear the damaged container language in sections 94-17 and 94-22.  As is current practice, if the contractor damages the container during operations they will repair or replace.  This will handle most of the damaged container issues.  If for some reason a resident damages a container by negligence (hot ashes is an example) then the resident will be responsible.  All other damages, including snowplow damage for example, will be the responsibility of the resident as well.  

Other minor changes were made for sections, 94-18, 94-23, 94-24, and 94-27 which included changing the regulations to be current with our solid waste hauler’s operations and other clarifying language.  For example, waste oil from engines is now a bulky waste item.  During times of inclement weather, containers shall be removed from curbside as soon as possible is another clarification. 

As you know, the Single Stream Recycling program began on July, 1 2009.  The goal was to reduce our overall refuse costs and increase recycling.  

 NEW SINGLE STREAM RECYCLING PROGRAM

STARTED JULY 1, 2009

The Tolland Town Council has approved the implementation of Single Stream Recycling effective July 1, 2009.  This expansion of our Recycling Program will allow for all recyclable material including plastic containers numbers 1 through 7 to be placed in a blue rolling cart without having to separate out the items.  The Town will issue a blue rolling cart, similar to your trash cart, during the month of June.  The blue rolling cart will replace your current recycling bin.  The standard blue rolling cart to be provided by the Town will be 65 gallons.  Recyclables pick-up will continue to take place on your regular collection day.

There is a maximum of two garbage (trash) rolling carts and one recycling cart per household.

PROGRAM DETAILS: 

On Monday, July 2, 2007, Willimantic Waste Paper Company, Inc. (WWP) became the vendor to provide solid waste trash, recyclable and bulky waste/metal collection service for resident households in Tolland.  Resident households should use their new blue recycling cart and the green colored rolling cart for trash.  Details about the program follow below.

The solid waste or trash collection is an automated service.  Automated trash collection is where a truck with a mechanical arm operated by the driver empties the containers, known as rolling carts, into the truck instead of workers lifting the barrels.  The driver never leaves the truck.

WWP delivered to each resident household a new green-colored 95-gallon rolling cart for trash during the last three weeks of June 2007, prior to the start of the new automated service.  Within each cart were copies of the new collection program regulations.  Each rolling cart has been coded specifically to each Tolland household address.  The 95-gallon rolling carts are designed to handle the amount of 3 normal-size trash cans or 6 bags of trash.  Most studies show that the average family that recycles requires only one 95-gallon rolling cart for weekly trash collection service.

Each residential customer places the rolling cart and recycling cart at the edge of their property (lawn or sidewalk) no more than 18” from the curb or roadside not more than 24 hours in advance of the designated pick up day.  Trucks will come by in the morning to dump the rolling cart into the truck for both trash and recycling.  Do not place the rolling carts in front of a car, telephone pole, or behind a mailbox.  The truck will need direct access to the cart in order for the system to work.  The blue recycling cart is to be placed next to the green rolling cart; trash containers will not be emptied unless a recycling cart is also present.  Please place the carts out prior to 6:30 a.m. on collection day or the night before, not more than 24 hours in advance of the designated pick up day.

Only regular bagged household trash should be placed inside the rolling cart.  No construction debris or hazardous waste should be placed inside the rolling cart.

WWP trucks are only equipped to collect what is INSIDE the rolling cart.  No trash should be placed outside of the rolling cart.  Recyclables should be placed in your recycling cart.

Hazardous waste from the house/garage/workbench/lawn and garden may be dropped off at the Mid-NEROC Household Chemical Waste Drop-Off Facility on Hancock Road in Willington (off of Ruby Road/Route 320, or Exit 71 off of I-84), which is open the first and third Saturday of each month from mid-May through early November; they may be reached at 684-3163.

Residents may elect to purchase a second rolling cart (for trash only), either the 95-gallon or a smaller, 65-gallon size.  The cost for an additional rolling cart (either size) is $80.  Please note that WWP will empty only two rolling carts for trash per stop.  Please call WWP at 1-800-286-5335 or 860-423-4527 if you wish to purchase an additional rolling cart.

Effective July 2, 2007, bulky waste and metals will only be picked up during the first full week of the month on the resident’s normally scheduled trash collection day.  Residents must call WWP at least (4) business days prior to that date to let WWP know they have a bulky waste or metals pick up.  To schedule a bulky waste or metals pick-up, please call WWP at 1-800-286-5335 or 860-423-4527 and ask to speak to someone in the Customer Service Department.

Homeowners are asked to place these Bulky Waste items at the curb as close to the date of the scheduled pick-up as possible.  We have had instances where homeowners have left items weeks in advance of their pick-up appointment or have even forgotten the important step of calling to schedule the pick-up.  Depending on the quantity and type of waste, this may create a dangerous hazard along the roadside, is unsightly, can provide habitat to vermin and encourages scavenging.

Trash pick-up is delayed a day on six major holidays during the year:

New Year’s Day

Memorial Day

Fourth of July

Labor Day

Thanksgiving Day

Christmas Day

If the holiday falls on a weekday, pick-up for that day and the rest of the week is delayed by one day.  (If the holiday falls on a weekend, there is no delay in trash pick-up.)  Bulky/metal pick-up is delayed to the second week of the month if one of these holidays takes place during the first full week of the month.

If you have any questions, please call the Town of Tolland at (860) 926-4695 or (860) 871-3600.